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Upgrade from Starter to Pro

Question

This is crazy, i cannot upgrade from starter to pro without “contact sales” - you should fix something like that quickly. People need to have an ability to change based on development times, not waiting for replies and then having to fill out a multi-page document that has nothing at all to do with my need to upgrade my plan. Please upgrade my account to pro and fix the ability to upgrade online in my own account management please.

Posted by Sean Ireland ·
Status: Completed4 comments

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Comments4

  • Sean Ireland

    •

    Jul 31, 2025

    I am quite perplexed with your business practices. I have asked THREE days ago to get my account upgraded to Pro. You said there was a priority ticket to allow users to do it themselves, but i have been asking for someone in sales to just do it for me. I am hearing nothing back on this. I would like to implement the features on Pro, but cannot and have no way to test until you get this request completed.

    • Jonathan Grandperrin

      Team•

      Jul 31, 2025

      Hi Sean, I sent you an email as soon as I could to try and set you up in pro because I need confirmation from your end (and feedback.mindee.com is not the right channel to discuss this). I didn’t get any response. Can you please check your emails and reply in the email thread?

  • Sean Ireland

    •

    Jul 29, 2025

    Thank you. For the immediate need can i get the upgrade moved along now and you get the website fixed after?

  • Jonathan Grandperrin

    Team•

    Jul 29, 2025

    Hi, thanks for your message.

    We have created a high proiority ticket internally to allow users to upgrade from starter to pro by themselves on the platform.

    We’ll let you know as soon as it’s released