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500 Error when submitting documents

Good morning,

last night we got a 500 error on all the documents sent.
This morning I tried again and it gives the same error, I’m attaching it below.

{
    "statusCode": 500,
    "headers": {
        "Date": "Fri, 03 Oct 2025 00:33:48 GMT",
        "Connection": "keep-alive",
        "Strict-Transport-Security": "max-age=31536000; includeSubDomains",
        "Content-Type": "application/json",
        "Content-Length": "62"
    },
    "body": {
        "status": 500,
        "detail": "An unexpected server error occurred."
    }
}
{
    "statusCode": 500,
    "headers": {
        "Date": "Fri, 03 Oct 2025 07:28:59 GMT",
        "Connection": "keep-alive",
        "Strict-Transport-Security": "max-age=31536000; includeSubDomains",
        "Content-Type": "application/json",
        "Content-Length": "62"
    },
    "body": {
        "status": 500,
        "detail": "An unexpected server error occurred."
    }
}
Status: Completed5 comments

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Comments5

  • Maxime Churin

    •

    Oct 3, 2025

    Hi,

    Thanks for your feedback. We release a fix around 09:30AM (CEST), let us know if you still have issues, but i am not seeing any more errors in our log for your model id.

    Thank you!

  • Ianaré Sévi

    Team•

    Oct 3, 2025

    Hi,

    Thanks for the bug report. We are looking into the issue, but if you can give us the complete URL you are calling that would be useful. Thank you.

  • Sergio Rigo

    •

    Oct 3, 2025

    Ups, I post this at feature request when it is not! Sorry