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API Error - Too many pages

Bug Report

Sending financial statements to API for extraction. Using small statements of only 6 pages (of which, only 4 are actual data) it works fine. Sending a full month statement of 15 pages gets a Too Many Pages error when doing it signed in, using the Live interface to see how the model is performing. What can be done to fix this error on my end? Using Python.

Posted by Sean Ireland ·
Status: Completed11 comments

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Comments11

  • Sean Ireland

    •

    Jul 9, 2025

    One update. Confusing above, to clarify, the interface is Python that i use for application, however in testing, i am using the live interface online for testing the model. It is here i am getting the error, and i suspect i would get the error each time in the application also.

    • Ianaré Sévi

      Team•

      Jul 9, 2025

      Hi Sean,

      Thanks for bringing this to our attention.

      Are you using the v1 of the Mindee Platform?

      This one: https://platform.mindee.com/

      Thanks,

      • Sean Ireland

        •

        Jul 14, 2025

        Yes. I did not know there was any other options. It’s where they site automatically brought me when i signed up and started making API’s.

        • Ianaré Sévi

          Team•

          Jul 15, 2025

          Thanks for clearing that up.

          Yes with the V1 you’ll be limited in the number of pages you can process.

          I would recommend using v2 since this is a new integration. There is no limit to the number of pages.

          Simply log in normally here:

          https://app.mindee.com/

          (do not click on the v1 button)

          Thanks!

          • Sean Ireland

            •

            Jul 16, 2025

            Ok, so it appears i have to start over from scratch on V2. I have had to acrue over $80 in charges just developing the models and application to work with them. NOW i find out that was all a waste of money. Can i get the stuff i did in V1 credited into V2, so i don’t have to spend the same money over again training the system and code to work together again? That was pretty shifty not letting the customer know about these limits up front, then giving a free testing and development period that only lasted about 1 hour and was done. Not all that pleased with your business model for the API’s.

            • Ianaré Sévi

              Team•

              Jul 17, 2025

              Hi, The page limitations for the legacy (v1) platform are documented here: https://developers.mindee.com/docs/limitations

              It’s likely you started on the legacy platform just as we were rolling out the new (v2) platform.

              I wasn’t aware you had already finalized your integration.

              You can stay on the legacy/v1 version.

              We will keep on supporting it, but won’t be adding any features.

              If you choose to migrate to the new/v2 version, we can give you a 2 weeks bonus usage for testing and integration.

              Would that be satisfactory to you?

              Let me know so I can make the needed changes to your v2 account.

              Thank you.

              • Sean Ireland

                •

                Jul 17, 2025

                Yes please do that. I will be signing up today, as i cannot afford any more stops like this and i have to now go make all the models from scratch and retrain them to be high confidence.

                • Ianaré Sévi

                  Team•

                  Jul 18, 2025

                  I’ve asked the billing team to go ahead and give you the bonus, you should be able to confirm by looking at the header.

              • Sean Ireland

                •

                Jul 17, 2025

                Ianare what would be better is if you can cancel my charges on V1 since it was a complete waste of my time and i have to build everything over from scratch in v2. Can you do that instead of the two weeks? Then i can sign up and move forward from scratch. Literally.

          • Sean Ireland

            •

            Jul 16, 2025

            one other item, can i get the V1 settings ported to the V2 or do i have to start completely from scratch there also?

            • Ianaré Sévi

              Team•

              Jul 17, 2025

              Unfortunately you won’t be able to make a direct 1-to-1 equivalence.

              This is because the new platform is fundamentally different in its approach and gives you a much deeper level of customization of your models.