Skip to main content

Document parsing failed even for the Live Test test samples provided

Bug Report

I chose the Driver License model, and tested out the provided downloadable test samples, and none of them work. Then I tried my own real driver license and it also failed.

Posted by Mike Schmit ·
Status: Completed4 comments

Log in to comment and vote

Comments4

  • Bashir ABDEL WAHED

    •

    Aug 21, 2025

    This is fixed.

    Please try again on the live interface and confirm that it is working. It should work.

    If it doesn't remove the model and recreate it.

    Thank you for your collaboration.

  • Bashir ABDEL WAHED

    •

    Aug 19, 2025

    Hello,

    we found the issue. A fix is on its way.

    Thanks for reporting :D

  • Ianaré Sévi

    Team•

    Aug 19, 2025

    Hi and thanks for the report.

    I can confirm the problem, we are looking into it right now and will update this ticket as needed.

  • Mike Schmit

    •

    Aug 19, 2025

    Sorry this is actually a bug report, not a feature request