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Unable to Downgrade Plan

Bug Report

On the Billing page, when I try to downgrade, the downgrade preview fails to load. I see the message: “Failed to load downgrade preview” and “Failed to calculate plan change cost”. I can click “Retry”, but the preview still does not appear, so I cannot confirm the downgrade.

Posted by Sarah Garcia ·
Status: Completed2 comments

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Comments2

  • Ianaré Sévi

    Team•

    Jun 11

    Hello, a fix was deployed it should work correctly now.

  • Ianaré Sévi

    Team•

    Jun 11

    Hi, thank you for the bug report. We are looking into it and will get back to you shortly.